FAQ

Good questions.

Can't find what you need? Write to support@vendar.co and a person will reply.

Selling

What is Vendar?

Vendar is a social-commerce platform for independent sellers in the United States and Canada. You list products in the mobile app, get one store link, and share it on every channel you already use. We handle checkout, payments, shipping labels, pickups and payouts.

How much does it cost?

There is no monthly fee and no listing fee. Vendar takes a commission only when you make a sale. The rate depends on the product category and is shown on the pricing page.

Who can sell on Vendar?

Individuals and businesses based in the US or Canada who can complete identity verification with our payments partner, Stripe. You will need a phone number, an email address and a bank account in your country.

Can I sell digital products?

Yes. Upload the files with your listing and buyers receive a secure download link as soon as payment clears. Digital orders complete immediately.

Payments & shipping

When do I get paid?

Funds are released when the buyer confirms receipt, or automatically 7 days after the carrier marks the order delivered. Vendar never holds funds longer than 45 days from payment. Payouts go to your bank account through Stripe.

How does shipping work?

Buyers see live carrier rates at checkout from USPS, UPS, FedEx and Canada Post. When you accept an order, Vendar buys the label and, where available, books a carrier pickup from your address. You print the label and hand over the parcel.

What happens if I don't accept an order?

You have 48 hours to accept. After that the order is declined automatically and the buyer is refunded in full.

Buying

Is it safe to buy from a Vendar store?

Your payment is processed by Stripe and held until your order arrives. If something goes wrong you can report an issue from your order page, and we step in.

Do I need an account to buy?

No. Check out as a guest with your email. We send an order link so you can track the parcel, confirm receipt, leave a review or report a problem.

Can I return something?

Report an issue from your order page within 7 days of delivery. See the returns policy for what is covered. Questions: support@vendar.co.

Up your selling game with Vendar

An end-to-end world-class eCommerce solution that entrenches trust

Coming soon to iOS & Android

Join the seller waitlist